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DO YOU NEED ASSISTANCE IN THE USE OF OUR PRODUCTS?

In order for us to support you please fill out the following form so that one of our engineers can review your case. It is important that you attach any necessary information for your request and that you verify that your contact information is correct so we can follow up with you.
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OUR SUPPORT SERVICES

SUPPORT AND MAINTENANCE

Included in the project

 5 x 8 7 x 24
     
Help Desk - Remote Support X X
Preventive maintenance (software) X X
Preventive maintenance (hardware) X X
Corrective maintenance (Site) X X
Standar SLA e X  
Advanced SLA avanzado   X
5 x 8 support of working hours) X  
7 x 24 (continuous support)   X
Software updates included X X
Software updates included   X

 

Optionals

  • DB backup in the cloud
  • Proactive monitoring
  • On-site engineer
  • On-site SysAdmin
  • On-site high-level consultant

PROFESSIONAL SERVICES

Included in the project 5 x 8 7 x 24
     
Technical implementation X X
Initial configuration X X
Modalities integration X X
On-site hardware implementation (WS, servers, etc.) X X
Initial training for the user X X

Optionals

  • Additional end-user training (20-hour package)
  • Brand customization on the platform
  • HIS / CIS integration (HL7 - FHIR)
  • Customized reporting (BI)
  • Additional professional services (20 hour package)